Returns Policy

Printed Products

The products supplied are bespoke one-of-a-kind prints. The colour settings used on your computer, monitor or smart device have an impact on your perception of the image. You should be aware that images viewed in the majority of internet browsers are not colour accurate and that your prints will look different. You will also see differences between colours produced on different types of paper.

You can read more about this in our help articles:

The art of the print

Home decor and printing options

If precise colours are important for you, you should contact us for more information before placing your order.

Since we cannot guarantee the accuracy of your monitor, we will not accept colour reproduction as a valid reason for return.

Due to the bespoke status of these artworks, items that are delivered as described and in good condition may not be returned.

We reserve the right to charge for re-posting replacement orders, which have been specially produced to meet your personal requirements.

We reserve the right to contact you via telephone or email should we have any questions about your image prior to printing.

Printed Products

The offered prints are bespoke artistic products that require manufacture and personal proofing before your receipt.

Normal turnaround time for printing and proofing is approximately 14 - 21 working days. We reserve the right to deliver over a longer period where the item delivered by the printer has not met the expected quality.

Every effort is made to effect shipment of your order in a timely manner however, unforeseen circumstances may cause delays. Should we be faced with such an occurrence, WillGoodlet.com will contact you via email and provide you with a revised delivery date.

Printed Products – Delivery policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase.

If you have any queries, please contact us before making any purchase for any service through this website.

Printed Products - Delivery of Products and Delivery Time

All products will be delivered to the delivery address supplied by you at the time of placing your order. Time for delivery is an only an estimate and not a condition of this agreement. Delays in the delivery time can under no circumstances be used to cancel an order or to claim any compensation.

Any order is subject to cancellation or variation by reason of Force Majeure from any cause whatsoever beyond our control including inter alia: inability to secure labour, materials, power or supplies, or by reason of an Act of God, war, civil disturbance, riot, state of emergency, strikes, lockout or other labour disputes, fire, flood, drought or legislation.

Printed Products - Shipping

All orders over the value of R700.00 will be delivered FREE of charge, in South Africa by a door-to-door courier. Orders under the value of R700.00 will incur a courier fee. International deliveries will be charged at an additional rate for which you will receive a separate quotation.

Please ensure that the correct shipping address is provided when placing your order as title and risk will pass to you once the order has left our premises. Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you and to make arrangement for re-shipment.

Printed Products - Guarantee and Refunds / Returns Policy

WillGoodlet.com provides a 100% guarantee against manufacturing defects. WillGoodlet.com will not cancel or refund an order except in the case of workmanship defect, or if the product arrives damaged or the product does not match the item(s) you ordered.

WillGoodlet.com reserves the right to change suppliers, brands and/or substitute the materials used in the production of your order. Materials used in the production of your order are subject to change without prior notice. In this event, the next best alternative will be sourced and used.

Printed Products – Complaints & Returns

To make a complaint please write to WillGoodlet.com within seven days of the receipt of your printed product. Please send this in writing to info@willgoodlet.com

The defective product must be returned at the customers’ own expense within 14 days of receipt of the product to be considered for a refund. We will assess the condition of the item(s), and at our sole discretion to either repair or replace the product(s) that does not meet the warranty or condition.

WillGoodlet.com is not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammar errors, poor image quality derived from low-resolution images, order quantity or other ordering errors.

WillGoodlet.com recommends that you use Speed Services Couriers (South African Postal Services) for all returns as it offers shipment tracking through a 24hours customer helpline.

Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.

Printed Products - Transaction Processing & Pricing

The WillGoodlet.com commerce engine is powered by a United States registered company, Squarespace Inc. Unfortunately, it is only possibly to collect payments denominated in United States Dollars at this time. Your card provider will charge you the South African Rand equivalent price at a rate of exchange provided by your card provider.

All transactions for Print Products are denominated and paid for in United States Dollars.

WillGoodlet.com endeavours, to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable shipping charges. No VAT is charged on any orders.

WillGoodlet.com reserves the right to change pricing at any time without prior notice.

Digital Products

Digital products offered by WillGoodlet.com are delivered via internet download. The copyright of all such products rests with WillGoodlet.com or their respective owners. WillGoodlet.com will pursue any legal recourse to protect these rights and copying, changing, sharing, or otherwise distributing these items is expressly prohibited.

Digital Products - Artists Reference Images

Digital products including Artists Reference Images offered by WillGoodlet.com are delivered via internet download. The copyright of all such products rests with WillGoodlet.com or their respective owners.

Artist Reference Images are specifically licenced for use as reference material on a non-exclusive basis unless otherwise agreed in writing.

Royalties are payable as a percentage on the Total Revenues earned on the sale of the Artists derivative works based on the supplied Artists Reference Image. This includes any further prints, or reproductions of the derivative work, digital reproductions, merchandise etc..

Digital Products - Artists Reference Images - Terms of Use

You may:

• use the image as a reference for creating traditional artwork (for example, drawings, paintings, pastels, scratch-boards, carvings, sculptures, cross-stitch).
• offer your artwork for sale
• produce prints/reproductions from your artwork to offer for sale
• display your artwork in galleries/exhibitions
• enter your artwork into competitions
• have your artwork licensed/published

You may NOT use the reference image for the following:
• re-sell the reference image either digitally/electronically or in any print form (for example, printed on paper, card, canvas, linen or greeting cards)
• share/distribute the reference image or make it available for others to use or reference.
• create digital manipulations/edits of the image to sell on/share/distribute electronically or in print form (for example, on paper, card, canvas, linen or greeting cards).
• print the reference image onto merchandise (for example, clothing, apparel, gifts etc)
• use the reference image on websites or blogs
• use the reference image in magazines or books or other editorial material
• use the reference image for advertising.

Digital Products – ebooks

Digital ‘ebooks’ are delivered via internet download. These documents are supplied in Adobe PDF format and they require a reader or device suitably equipped to read the PDF format.

If you have any doubts about the suitability of a particular device please contact WillGoodlet.com

Digital Products – Refunds & Returns

Under no circumstances will WillGoodlet.com consider refunds or returns for digital items. It is the customers’ duty to ensure that such items meet the customers’ requirements.

Digital Products – Transaction Processing & Pricing

WillGoodlet.com employs a digital commerce engine is powered by Squarespace Inc, a United States Registered company.

Unfortunately, it is only possible to collect payments denominated in United States Dollars. Therefore, all transactions for Products are denominated and paid for in United States Dollars.

WillGoodlet.com endeavours, to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable shipping charges.

WillGoodlet.com reserves the right to change pricing at any time without prior notice.